Technical Support Engineer

Description

Looking for a TECHNICAL SUPPORT PRO to engineer solutions for customers and own our daily support queue.

This is a dream role for a specific type of person who:

• Loves solving puzzles - a tricky DNS or deliverability issues aren’t a chore, but a boss fight. You won’t rest until the customer is unblocked.
• Automates away problems - if a customer issue recurs, your instinct is to fix the issue from ever happening again, not solve it over and over.
• Works smart not hard - no daily standups, no required hours, just clear the queue and do good work. We’ll give you maximum flexibility on where and when.
• Loves AI - We're an AI-first company, and handling support is no exception. You'll use AI tools extensively to better support our customers.
• Believes in outcome based compensation - there’s no seniority or set compensation bands, you’ll earn more as you deliver more business value.

Responsibilities

These are some examples of what you might work on. But you’ll constantly switch hats to deliver maximum value to the business, all the while learning a ton.

• Check AI support bot answers and update AI training data to improve front-line AI responses
• Provide guidance, support, and even code to solve customer problems
• Use AI to improve internal support tooling
• Create new and improve existing technical documentation
• Suggest and implement areas of improvement to the customer experience

Qualifications

• Perfect English, fast typer
• Experience with DNS/Email Troubleshooting
• 1+ years of experience in another technical support role
• Comfortable with modern SaaS tools (slack, linear, notion, intercom, etc. or equivalents)
• Can solve problems independently and creatively

Applying

Email your resume and a 30s video of why you’d be an awesome fit to jobs@improvmx.com Copied!